Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.
To start a return, please contact us at brewcappop@gmail.com.
Please note that returns must be approved before being sent back. If your return request is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first contacting us will not be accepted.
Because we ship worldwide, return instructions may vary depending on your location.
You can always contact us for any return questions at brewcappop@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- perishable goods
- custom products
- personalized items
- personal care goods
- hazardous materials
- flammable liquids or gases
We also do not accept returns on sale items or gift cards.
If you have any questions about whether your item is eligible for return, please contact us before requesting a return.
Exchanges
The fastest way to get the item you want is to request a return for the original item first. Once your return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at brewcappop@gmail.com.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping fees are non-refundable unless otherwise required by law.